New for Q4 2025: Perspective on the Community Platform Market
The Community Platform Market Has Changed
The community technology landscape is going through its biggest reset in a decade. AI, events, and education are reshaping what “community” means inside the enterprise. Outside, vendor instability, like the recent turbulence at Khoros, is forcing leaders to re-evaluate their options.
This timely fall 2025 briefing, “Perspective on the Community Platform Market”, delivers a clear view of where the market is headed and what that means for your next platform decision.
Drawing on direct briefings with Gainsight, Gradual, Higher Logic, and Bettermode, it compares their strategies, AI maturity, and product directions to help Leaders make confident, informed choices.
What You’ll Learn
The New Shape of the Market — How leading vendors are redefining “community” through customer success, events, and extensible ecosystems.
AI’s Uneven Reality — Which platforms are delivering practical value vs. marketing promises.
Platform vs. Ecosystem — Why integration strategy will define the next generation of community tools.
Governance & Stability — Lessons from Khoros’ upheaval and what to ask about vendor trust.
Actionable Guidance — How to align your 2026 platform strategy with outcomes that matter: retention, growth, and education.
Please note that this briefing is intended for executives and Community and Customer Experience leaders who fund customer, partner, and member communities within medium-to-large organizations.
Requests for access from consultancies, agencies and platform companies will not be honored.
